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"Thank you for the opportunity to relay my experience with the Service Department of Browns Hyundai Manassas"

Browns Manassas Hyundai
Last updated 4 years ago

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  • On 22nd of January 2013, my car shut off on me without notice and I would not start again even after charging the battery for an hour. Then it started but when I got home it shut off again and would not start so I contacted the service department of Brown's Hyundai Manassas and spoke with a nice gentleman by the name of Ken Orr who I found to be very personable, and knowledgeable, which for me was very important because I was calling to get knowledge of what was still covered under my warranty on my car since the car was still covered under the manufacturers warranty. Mr. Orr set up my appointment for the next morning took my car in and found out the problem that was wrong with the car and even found out it was covered under the warranty. Mr. Orr even went the extra steps to find out if there were any other issues with the car and informed me in order of importance what he recommended that needed to be repaired. Last, he even checked to see if there were any recalls on the vehicle which was also important to me since this was a new use vehicle to me and I am the second owner of the car. With all that stated this made me so pleased I would easily consider purchasing a car from the dealership; and will definitely recommend bringing my car there for additional service. Thank you for the opportunity to relay my experience with the Service Department of Browns Hyundai Manassas

    Rhondala S Souza

 

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